A PEP (Politically Exposed Person), or someone who works in finance, broker-firms, or any other company with a considerable cash flow, will always face an EDD because of the greater risk of laundering money. Basic Customer Due Diligence happens when you reach a certain threshold of either deposits or withdrawals, whichever comes first. 2) The most commonly asked documents for proof of address are copies of a bank statement, or a utility bill, in your name dated no more than three months at the time of the KYC request. The CIP is when the casino asks you for documents to identify who you say you are and establish the legitimacy of the documents you provide upon request. The purpose of KYC in gambling (and other verticals) is to identify customers to ensure that their IDs are legitimate and to identify risk factors with said customers. KYC is a mandatory requirement for any financial institutions, including banks, credit unions, wealth management firms, broker-dealers, finance tech apps and websites (such as Revolut or Paysafecard), lenders, and more.
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The live chat is available 24/7 and is the fastest way to reach us. In the rare case that a payment or withdrawal is delayed, our customer support team is always ready to help. For more information and guidance, visit our Casinovice Responsible Gaming page, where you’ll find links to support organisations and professional advice.
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To deposit funds, click the “+” icon next to your balance to open the cashier. Just email [email protected], and the support team will assist you with the necessary verification to make sure your details are updated safely. Yes, you can update your address or account information at any time. These tools can be activated by contacting the Customer Support team, who are available to assist at any time. Casino Vice offers practical tools such as self-exclusion and cooling-off periods.